Job Description

Job Description:

The Data Solution Consultant is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department operations. The ability to create forecasting and scheduling to that forecast is crucial.  

CTC : Upto 5 LPA

Location : Sec 18 ,Udyog Vihar Gurgaon 

WFH due to Covid situation

5 Days Working

Number of Positions : 2 

Inherent Characteristics:

• Customer Focus: Must demonstrate competency in dealing with all levels of employees /management and building strong relationships with teams, customers and all departments.
• Functional/Technical Skills: Must possess strong quantitative, analytical and technical aptitude skills
• Drive for Results: Must possess the ability to work under pressure, meet deadlines and be accountable for performance.
• Time Management: Must be able to multi-task, be detail oriented and demonstrate strong organizational skills.
• Interpersonal Savvy: Must demonstrate excellent interpersonal skills with all levels of organizational team members. 
• Written Communication: Must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all management leaders.
• Problem Solving: Must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action.
• Decision Quality: Must possess the ability to work independently, establish priorities and demonstrate good judgment skills.
• Learning on the Fly: Must be willing and able to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value.
• Dealing with Ambiguity: Ability to adapt and excel as a team player in a fast-paced and change-oriented environment.

Key Responsibilities:

• Provide real-time monitoring via available tools (SQL, Google Data Studio, Advance Excel and Google Sheet) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
• Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.
• Design and develop the dashboard with goggle data studio and goggle sheet.
• Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.
• Produces performance forecasts on a daily, weekly, monthly and annual basis for multi-site operation for the given project
• Generates and evaluates staffing schedules, and ensures data updates into scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis.
• Compares results to forecast and identify opportunities for improvement.
• Provide daily/intra-day performance reports to leadership with key insights of each prospects
• Must possess strong communication skills to ensure that department/Stake owners are kept informed of developments effectively, and to ensure that all are aware of issues
• Other related duties as assigned.

 

 

Experience:

• Must have a good working knowledge of Excel, Advance Excel and other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner.
• Must possess analytical skills essentially for reviewing information, analyzing data, and making appropriate recommendations for improvement with key business insights.
• Capacity Planning experience is preferred.
• Proficient with SQL, Google Data Studio, Advance Excel and Google Sheet.
• Design and manage databases and data flows to ensure smooth business operations
• Examine data, processes, and technologies to evaluate the current state and critical problems for both internal business functions and external client projects
• Experience in dash boarding using google data studio and google sheet to manage schedules, work flow, and statistical data
• Knowledge of programming language like python will be added advantage for data science.
• Minimum of 4+ year of relevant experience in performing Business/Data/Product Analyst/ WFM functions & Forecasting (specifically real-time management) in a multi-department/projects required.
• Bachelor’s degree in Computer Science, Information Systems or related educational background

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