The Data Solution Consultant is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department operations. The ability to create forecasting and scheduling to that forecast is crucial.
CTC : Upto 5 LPA
Location : Sec 18 ,Udyog Vihar Gurgaon
WFH due to Covid situation
5 Days Working
Number of Positions : 2
Customer Focus: Must demonstrate competency in dealing with all levels of employees /management and building strong relationships with teams, customers and all departments.
Functional/Technical Skills: Must possess strong quantitative, analytical and technical aptitude skills
Drive for Results: Must possess the ability to work under pressure, meet deadlines and be accountable for performance.
Time Management: Must be able to multi-task, be detail oriented and demonstrate strong organizational skills.
Interpersonal Savvy: Must demonstrate excellent interpersonal skills with all levels of organizational team members.
Written Communication: Must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all management leaders.
Problem Solving: Must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action.
Decision Quality: Must possess the ability to work independently, establish priorities and demonstrate good judgment skills.
Learning on the Fly: Must be willing and able to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value.
Dealing with Ambiguity: Ability to adapt and excel as a team player in a fast-paced and change-oriented environment.
Provide real-time monitoring via available tools (SQL, Google Data Studio, Advance Excel and Google Sheet) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.
Design and develop the dashboard with goggle data studio and goggle sheet.
Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.
Produces performance forecasts on a daily, weekly, monthly and annual basis for multi-site operation for the given project
Generates and evaluates staffing schedules, and ensures data updates into scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis.
Compares results to forecast and identify opportunities for improvement.
Provide daily/intra-day performance reports to leadership with key insights of each prospects
Must possess strong communication skills to ensure that department/Stake owners are kept informed of developments effectively, and to ensure that all are aware of issues
Other related duties as assigned.
Must have a good working knowledge of Excel, Advance Excel and other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner.
Must possess analytical skills essentially for reviewing information, analyzing data, and making appropriate recommendations for improvement with key business insights.
Capacity Planning experience is preferred.
Proficient with SQL, Google Data Studio, Advance Excel and Google Sheet.
Design and manage databases and data flows to ensure smooth business operations
Examine data, processes, and technologies to evaluate the current state and critical problems for both internal business functions and external client projects
Experience in dash boarding using google data studio and google sheet to manage schedules, work flow, and statistical data
Knowledge of programming language like python will be added advantage for data science.
Minimum of 4+ year of relevant experience in performing Business/Data/Product Analyst/ WFM functions & Forecasting (specifically real-time management) in a multi-department/projects required.
Bachelor’s degree in Computer Science, Information Systems or related educational background