Job Description

We are looking for Call Center Representatives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


Responsibilities and Duties:


• Manage Inbound/outbound calls, Chats, E-Mails in a timely manner.

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

• Build sustainable relationships and engage customers by taking the extra mile.

• Keep records of all conversations in our call center database in a comprehensible way.

• Frequently attend educational seminars to improve knowledge and performance level.

• Meet personal/team qualitative and quantitative targets.


Requirements:


• Fresher/Experienced anyone can apply.

• Strong phone and verbal communication skills along with active listening.

• Candidates must have a good command over “English” language.

• Ability to multi-task, set priorities and manage time effectively.

• Candidates must be opened for Day shift as per company’s requirement.


Traits we value and look for:

Hard work ethic
Entrepreneurial spirit (likes to take initiatives)
Proactive / Ownership mentality
Results-driven
Life-long learner
Ability to establish a strong client relationship
Ability to perform under pressure
Ability to work well in a team
Communication Skills is a plus
Leadership quality and Team Management

Educational Qualifications: ·12th Pass/Graduate

Shift Timings: 09:00 AM to 06:00 PM.

Location: Wegmans Business Park, Plot no 3, Sector Knowledge Park-III, Surajpur Kasna Main Road, Opposite LG/Moser Baer, adjacent to ST Micro Electronics, Greater Noida, Uttar Pradesh 201308

Age: Above 18 Years

Pay: Upto 30K

Contact Person: Kanchan Dahiya +91-8826692668
 

Apply Now